FAQ

General Questions

Are the prices on MeishanAuto’s website final?

The “price” shown on MeishanAuto’s website refers only to the vehicle’s base price, i.e., the FOB price (Free On Board) in international trade. Shipping costs must be added separately.
Upon receiving the vehicle, you will be responsible for port clearance fees, import duties, taxes, and any other charges required by your country or port of discharge.
(You may inform us in advance if you’d like assistance contacting a local agent; however, the cost of such services will be borne by you.)

Caution: Due to the large number of available vehicles and sub-models, only a representative vehicle is shown online.
If you have specific requirements, please contact us directly. We will match you with the best-fit vehicle and provide a customized quotation.

Can you show me the condition of the vehicle?

Yes. We provide high-resolution photos of each vehicle. If you need more details, please contact your account manager for further information.

Can you ship auto parts inside the vehicle I am buying?

No. We are not permitted to place any items inside the vehicle unless it is shipped by container.

What are the rules/regulations for importing vehicles?

Please consult your local government agencies for information on import rules, including any Pre-Export Inspection requirements.
We strongly recommend that you fully understand your country’s vehicle import regulations and take all risks and responsibilities into consideration before proceeding.

What are your office hours?

Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM (Beijing Time, China).
Lunch break is from 12:00 noon to 1:30 PM.
We are closed on:

Chinese national holidays as mandated by law

Saturdays and Sundays

Which languages can you do business in?

Our main communication languages are English and Chinese. Real-time voice support is available in these languages. For other languages, communication is possible via written messages only.

Buying & Paying

What is a proforma invoice and how do I receive it?

A proforma invoice is a formal quotation that includes the selected vehicle(s), shipping, and related costs. To receive it:

1. Visit our website and select the vehicle you are interested in.

2. Fill in all required details on the order page and click “Proceed Order”.

3. We will review your request and begin the inquiry process.

4. Once both parties agree on the terms, the order will be confirmed.

5. You will then receive the official proforma invoice via email.

What is city delivery?

It is a service provided by MeishanAuto to transport the vehicle from the port of discharge to a designated city, inland border, or consignee’s location.

How is the city delivery cost calculated?

Since regional logistics costs change frequently, the fee must be calculated manually.
Please include a note when placing your order or contact your account manager, and we will calculate the total price including inland delivery accordingly.

What currencies do you accept?

We accept any currency that supports international payments, subject to your preferred method and bank compatibility.

What payment methods can I use?

Currently, we accept:
Bank wire transfer (T/T)
Letter of Credit（L/C）
We recommend bank transfers, as they offer a bank-issued payment certificate—one of the most recognized forms of payment proof.

Does the vehicle require a pre-export inspection?

Yes. According to Chinese regulations, all used vehicles must pass a comprehensive inspection before export.
This ensures vehicles with mechanical or legal issues are not exported, providing safety and compliance for all parties.

Vehicles & Inventory

Did you list the year of manufacture of the vehicle?

Yes. We provide both the accurate year of manufacture and the mileage for each vehicle in our listings.

Does the vehicle come with an English manual?

Not necessarily. Most of the vehicles are originally sold in China and may only include a Chinese manual. Some manuals may be missing due to previous ownership.

How many vehicles are in your inventory, and how often is it updated?

We are based in Zhangzhou, Fujian—one of China’s largest used car markets.
Our inventory exceeds 10,000 vehicles, and updates are made daily. You can always contact us to request a vehicle that meets your specific needs.

Are spare keys provided?

It depends. If the spare key is not found in the vehicle’s glove box or provided by the previous owner, you will need to make a copy after receiving the car.

Can you change the odometer reading?

No. Changing odometer readings is illegal. We do not alter any vehicle data or engage in prohibited practices.

Can I request a vehicle that’s not listed on your website?

Absolutely! Please contact us with your request. Due to the size of our inventory, not all vehicles are displayed online. Our team will search and offer options that match your criteria.

Can you install accessories like audio systems or alloy wheels?

Yes. Please tell us in advance before we issue the proforma invoice. We will prepare the vehicle according to your request as much as possible.

Can you ship parts in the vehicle I purchased?

No. Additional items can only be shipped if the vehicle is transported via container.

Can I visit and inspect the vehicle in person?

Yes, you’re welcome to visit us in person. We will arrange for one of our team members to accompany you throughout the inspection process.